Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

Data Protection
Under the EU General Data Protection Regulations (GDPR) and the Data Protection Act 1998, we are legally obliged to keep secure any information you give us. We have strict security procedures in place and we will not pass your data on to anyone else.

What information do we collect?
We collect several kinds of information from this website:

  • order and payment details for orders placed
  • details for additions to our mailing list
  • server log files


Use of personal data
You can access our website without providing Personal Data. However, some services, require you to provide information for us. These cases are explained below. In these situations, if you withhold any Personal Data requested by us, it may not be possible for you to complete a task on the website e.g. purchasing a product or registering for our mailing list.

Mailing list
If you register for our emailing list, we collect some personal information:

  • your name
  • your email address

We use that information to:

  • contact you about subjects where you’ve indicated an interest
  • contact you if we need to obtain or provide additional information
  • check if our records are correct

This information is held securely by Bonsai Institute until you unsubscribe from our mailing list. We don’t rent or trade email lists with other organisations or businesses. You can unsubscribe to mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at

We use the MailChimp service to deliver our email newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails to you. For more information, please see MailChimp’s privacy notice.

Log files
Log files allow us to record visitors’ use of the website. This information is used to improve the website in the future. Log files do not contain any personal information.

We sometimes place small data files on your computer. These are known as cookies. Most websites do this.

They improve things by:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs

Our cookies aren’t used to identify you personally. They’re just here to make the website work better for you. Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit Or please read on to find out more about how and where we use cookies.

How we use cookies
We use cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.

Cookies from partner companies
Google Analytics
When someone visits we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

The cookies Google Analytics will use are:

_utma – This randomly generated number is used to determine unique visitors to our site. Expires in 2 years.

_utmb – This randomly generated number works with _utmc to calculate the average length of time users spend on our site. Expires in 30 minutes.

_utmc – This randomly generated number works with _utmb to calculate when you close your browser. Expires when you close your browser.

_utmz – This is a randomly generated number and information about how the site was reached (e.g. direct or via a link, organic search or paid search). Expires in 6 months.

GDS_successEvents, GDS_analyticsTokens – These cookies help us identify how people use this website so we can make it site better. Expires in 4 months. These cookies are used to collect information about how visitors use our site. We use the information to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

You can opt out of Google Analytics cookies by visiting this page on Google. More information: Google Privacy Policy.

Your Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Sharing of Your Information
We will not rent or sell your information to third parties.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we make any material changes, we will notify you by email or by means of notice through or on the Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Bonsai Institute, Jægersborg Allé 2A, DK-2920 Charlottenlund, Denmark 

This Privacy Policy was last reviewed on 22/2/2019.