Terms of Trade

1) Who do these terms apply to?

These terms apply to registration for Bonsai Institute’s on-site courses, workshops, lectures and educational programmes (“activities”), regardless of whether you register as a private individual or through a company/public institution.

For consumers (private individuals), certain mandatory consumer protection rules apply. If any term in these conditions conflicts with mandatory consumer law, the mandatory consumer rules shall prevail.

 

2) Right of withdrawal (consumers)

When a consumer purchases via distance selling (e.g., on a website), a 14-day right of withdrawal generally applies, but exceptions exist.

Our activities take place on a specific date or during a specific period. Agreements concerning services related to leisure activities, where a specific date or period has been agreed, are generally exempt from the right of withdrawal, cf. section 18(2)(12) of the Danish Consumer Contracts Act.

If your agreement in the specific case is nevertheless covered by the Consumer Contracts Act’s rules on the right of withdrawal, you may withdraw in accordance with the statutory rules (typically 14 days).

 

3) Cancellation (our voluntary rules)

If you wish to cancel your registration, you must do so in writing to: uddannelse@bonsainet.dk.

3.1 Courses, workshops, lectures and educational programmes (standard rules)

• More than 30 days before the start date: We refund the amount paid minus a 15% administration fee.
• 30 days or less before the start date: No refund is provided.

The administration fee covers, among other things, handling of registration, invoicing, payment costs and planning.

3.2 Transfer of seat (name change)

As a general rule, you may transfer your seat to another participant free of charge, provided that we receive the new participant’s name and contact details no later than 3 business days before the start date.

3.3 Rebooking (not a right)

If you are unable to attend, we will generally seek to offer rebooking to a later intake/activity if seats are available. Rebooking is not an entitlement and cannot be guaranteed (it depends on capacity, planning and whether the intake is established).

3.4 Illness and special circumstances

In the event of documented acute illness or similarly compelling circumstances, we will generally seek to offer rebooking (see above). If rebooking is not possible, we will assess the matter on a case-by-case basis.

 

4) Cancellation, rescheduling and changes by Bonsai Institute

4.1 Cancellation

We reserve the right to cancel an activity, for example if there are too few registrations or if the activity cannot be carried out as planned.

If we cancel, we refund the full amount paid.

In the event of cancellation or if an activity is not confirmed, we refund the course fee only. We do not refund participants’ own expenses, including transportation, flights, accommodation, visas, insurance or other consequential costs.

4.2 Rescheduling of date/period (material change)

If we change the date or period of an activity, you may choose between:

• attending on the new date/period (possibly via rebooking), or
• a full refund of the amount paid.

No administration fee will be charged if you cannot or do not wish to participate as a result of our rescheduling of the date/period.

4.3 Minor changes (non-material)

Changes such as:

• venue/location within reasonable limits,
• instructor,
• time of day (not the date/period),
• programme/content within reasonable limits,

are generally considered minor changes and do not normally entitle you to a refund.

4.4 Force majeure

In circumstances beyond our control (e.g., orders from authorities, strikes, fire, serious illness of an instructor, extreme weather, etc.), we may cancel or reschedule the activity. In such cases, we will generally offer a new date.

If you cannot attend on the new date, we refund the course fee.

We do not cover participants’ own expenses, including transportation, accommodation, flights, visas, insurance or other consequential costs.

 

5) Special rule: international courses with a confirmation date

For selected international courses, a specific confirmation date may apply (minimum number of participants). The confirmation date is stated in the specific course description.

5.1 Until the confirmation date

• If you cancel before the confirmation date, we refund 100% of the course fee.
• If we do not confirm the course (e.g., due to too few registrations), we refund 100% of the course fee.

5.2 After the confirmation date (non-refundable upon participant cancellation)

After the confirmation date, the course fee is non-refundable if you cancel or fail to attend – regardless of the reason.

This is because international courses require substantial planning, commitments and costs in order to be carried out, as participants typically travel from multiple countries.

In the event of cancellation or if a course is not confirmed, we refund the course fee only. We do not refund participants’ own expenses, including transportation, flights, accommodation, visas, insurance or other consequential costs.

5.3 Exceptions (where we change/cancel)

The non-refundable rule does not apply if:

• we cancel the course, or
• we make a material change (e.g., reschedule the date/period) and you therefore cannot or do not wish to attend (in which case we offer a full refund of the course fee).

5.4 Rebooking as goodwill (not an entitlement)

After the confirmation date, we may, in special cases, choose to offer rebooking to a later intake if seats are available. Rebooking is not an entitlement and cannot be guaranteed.

5.5 Travel recommendation

We recommend that you only purchase flight tickets/accommodation once the course has been confirmed.

 

6) Business customers (B2B)

For registrations made by companies/public institutions, the Danish Consumer Contracts Act’s rules on the right of withdrawal do not apply. Cancellation, refunds, changes and cancellations by Bonsai Institute follow the rules above unless otherwise agreed in writing.

7) Right to lodge a complain

If you want to complain about your purchase, you can direct your inquiry to uddannelse@bonsainet.dk. If we cannot find a satisfactory solution, you can, if the conditions are met, lodge af complain at the relevant appeals board, which you will find here.

8) Intellectual property rights

The intellectual property rights to all course material, in writing and electronically, which are distributed in connection with the registration of one of our offers, belong to Bonsai Institute and/or the individual lecturers or external partners with whom Bonsai Institute collaborates with.

When purchasing a course or education, the buyer acquires an indefinite non-exclusive and non-transferable right of use of the delivered material. The right of use is personal and cannot be transferred to another person.

If the service contains copyrighted material, the buyer is not entitled to make copies, distribute or publicly perform the material, other than what is necessary for its correct and usual use. However, it is permitted to make individual copies for personal use, cf. the provisions of the Danish Copyright Act.

Last updated 25 March 2026