Terms of Trade

General terms and conditions

The following terms and conditions for trading with Bonsai Institute ApS apply from 1 January 2022.

Bonsai Institute ApS
Jægersborg Allé 2A
2920 Charlottenlund
CVR no: 40 58 99 45
Tel. +45 3930 1920
Email: uddannelse@bonsainet.dk

Bonsai Institute reserves the right to make changes to these terms and conditions. If these changes are deemed to be significant, notice will be given within a reasonable time.

Reservations are also made for price errors and any changes  to VAT or other taxes.

Registration and payment

Registration for Bonsai Institute’s courses and educations takes place through the event platform Billetto – from a widget on our website or from Billetto’s website. Payment is done at the same time as registration. Payment can be made with debit and credit cards as well as Google Pay and Apple Pay. An email with a order confirmation will be sent immediately after payment. An agreement is only considered done, once the buyer has received the order confirmation via email.

Please note that Billetto’s terms also apply. Read them here.

Payment by invoice

To pay by e-invoice, it requires a account with Billetto. Once you have created this and chosen e-invoice as a means of payment, you will be transferred to their page to fill in a number of relevant information, including EAN no. If you have problems, you can write to uddannelse@bonsainet.dk.


If you regret your registration or are prevented from participating, cancellation must be made by emailing: uddannelse@bonsainet.dk. If you are prevented from participating, you will principally be moved to the next available team. Otherwise, conditions for refunds are found below.

Educations, courses, workshops, lectures

  • If cancelled by e-mail more than 30 days before the start of the education, course, workshop or lecture, the full amount minus 15% in administration fee will be refunded.
  • If cancelled by e-mail less than 30 days from the start of the education, course, workshop or lecture, the amount will not be refunded.

Cancellation and change of date

To ensure the quality of our educations, courses, workshops and lectures, we reserve the right to cancel or move all events, e.g. if there are not enough registered. In case of cancellation by the organizer, tickets will be fully refunded. Changes in location do not involve cancellation and the money is not usually refunded.

Right to lodge a complain

If you want to complain about your purchase, you can direct your inquiry to uddannelse@bonsainet.dk. If we cannot find a satisfactory solution, you can, if the conditions are met, lodge af complain at the relevant appeals board, which you will find here.

Intellectual property rights

The intellectual property rights to all course material, in writing and electronically, which are distributed in connection with the registration of one of our offers, belong to Bonsai Institute and/or the individual lecturers or external partners with whom Bonsai Institute collaborates with.

When purchasing a course or education, the buyer acquires an indefinite non-exclusive and non-transferable right of use of the delivered material. The right of use is personal and cannot be transferred to another person.

If the service contains copyrighted material, the buyer is not entitled to make copies, distribute or publicly perform the material, other than what is necessary for its correct and usual use. However, it is permitted to make individual copies for personal use, cf. the provisions of the Danish Copyright Act.