Terms of Trade
General terms and conditions
The following terms and conditions for trading with Bonsai Institute ApS apply from 1 January 2022.
Bonsai Institute ApS
Jægersborg Allé 2A
2920 Charlottenlund
CVR no: 40 58 99 45
Tel. +45 3930 1920
Email: uddannelse@bonsainet.dk
Bonsai Institute reserves the right to make changes to these terms and conditions. If these changes are deemed to be significant, notice will be given within a reasonable time.
Reservations are also made for price errors and any changes to VAT or other taxes.
Registration and payment
Registration for Bonsai Institute’s courses and education programmes takes place here on our website (bonsaiinstitute.dk). Payment is made at the same time as registration. You can pay by Dankort, Visa, Mastercard, or invoice. The payment is charged immediately after the order is processed. A receipt is sent by email immediately after payment. A binding agreement is only entered into once the buyer has received the order confirmation by email.
Payment by invoice
If you choose to pay by invoice, we will send an invoice for payment as soon as possible. This process is handled manually, and you will therefore not receive the invoice immediately after your order/registration is confirmed; you will only receive a confirmation that we have received your registration. You are only considered registered and a binding agreement is only entered into once the invoice has been paid and you have received a final confirmation from us. If you have any questions about this process, please email uddannelse@bonsainet.dk.
Refund
If you regret your registration or are prevented from participating, cancellation must be made by emailing: uddannelse@bonsainet.dk. If you are prevented from participating, you will principally be moved to the next available team. Otherwise, conditions for refunds are found below.
Educations, courses, workshops, lectures
- If cancelled by e-mail more than 30 days before the start of the education, course, workshop or lecture, the full amount minus 15% in administration fee will be refunded.
- If cancelled by e-mail less than 30 days from the start of the education, course, workshop or lecture, the amount will not be refunded.
Cancellation and change of date
To ensure the quality of our educations, courses, workshops and lectures, we reserve the right to cancel or move all events, e.g. if there are not enough registered. In case of cancellation by the organizer, tickets will be fully refunded. Changes in location do not involve cancellation and the money is not usually refunded.
Right to lodge a complain
If you want to complain about your purchase, you can direct your inquiry to uddannelse@bonsainet.dk. If we cannot find a satisfactory solution, you can, if the conditions are met, lodge af complain at the relevant appeals board, which you will find here.
Intellectual property rights
The intellectual property rights to all course material, in writing and electronically, which are distributed in connection with the registration of one of our offers, belong to Bonsai Institute and/or the individual lecturers or external partners with whom Bonsai Institute collaborates with.
When purchasing a course or education, the buyer acquires an indefinite non-exclusive and non-transferable right of use of the delivered material. The right of use is personal and cannot be transferred to another person.
If the service contains copyrighted material, the buyer is not entitled to make copies, distribute or publicly perform the material, other than what is necessary for its correct and usual use. However, it is permitted to make individual copies for personal use, cf. the provisions of the Danish Copyright Act.